Survey: Walmart builds on largest share of grocery loyalty

December 25, 2018 by Leave a Comment

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“Walmart is quickly extending its grocery dominance in brick-and-mortar into the online realm.

Consumer market researcher Packaged Facts said Thursday that 23% of online grocery consumers cited Walmart as the retailer they use most for groceries. That’s second only to Amazon, named by 38% of purchasers, according to Packaged Facts’ “U.S. Grocery Market Focus: The Walmart Shopper” report.

About 27% of in-store grocery purchasers said Walmart is the brick-and-mortar retailer they get groceries from most — over two times as many as Kroger, the next most cited retailer, the study revealed.

In a relatively short time, Walmart has transformed itself into an omnichannel retailer by accelerating investment in e-commerce to develop a seamless shopping experience between its massive store base and digital properties, Packaged Facts noted. What’s more, Walmart has turned its thousands of stores — an apparent cost disadvantage versus pure-play online retailers — into a competitive strength in distribution, the researcher said.”

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Filed Under: Events, Global Market Buzz, Operations, Shopbuzz, Trending Now Tagged With: , , , , , , , , , , , , , , , ,

Coca-Cola Backs Restaurant Tech Company

December 21, 2018 by Leave a Comment

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“Coca-Cola’s 2018 investment binge continues with a contribution to Hayward, Cali.-based restaurant tech company Omnivore.

The Coca-Cola Co. (NYSE: KO) was a lead investor in a $10 million Series A for Omnivore, a universal point-of-sale connectivity platform, alongside Performance Food Group and additional funds from Tampa Bay Lightning owner, Jeff Vinik.

Omnivore promotes an “end-to-end suite of solutions” to help optimize the digital restaurant experience, such as online ordering, paying at the table, third-party delivery, kiosk/digital menus and analytics. The financing will be used to accelerate current development and growth of proprietary Omnivore products that minimize friction for restaurant brands, third-party technologies, and POS companies, according to a news release.”

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Simple Tactics for Building a Solid Business Reputation

December 19, 2018 by Leave a Comment

“According to new studies, one of the top ways you can go the extra mile for your customers is by personalizing their shopping experiences.

One report predicted that by 2020, the customer experience will be more important than price and product when it comes to setting your brand apart. And according to another source, this data is already starting to take effect. Forty-four percent of consumers said a personalized shopping experience would likely result in brand loyalty.

Going the extra mile for your customers by making sure their shopping experience is memorable isn’t just a recent trend, though. Treating customers as individuals has always been essential for business reputations. Who wants to talk to someone who is ushering them out the door? Some other ways you can show customers you care is by listening to complaints, rectifying problems, and establishing a loyalty program for small business.”

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Designing a Chain Restaurant for 40 Million Travelers

November 26, 2018 by Leave a Comment

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“The estimated 40,000,000 people that pass through Washington D.C’s Union Station annually were a major consideration throughout the 6-month development of one of its newest bars and restaurants. Legal Sea Bar (part of the 37-Restaurant Legal Sea Foods chain) opened this past July on the West side of the station’s mezzanine level, was designed with high traffic in mind.

And so the casual bar/restaurant combo is “primarily designed for people trying to catch a train.” Small details take travelers’ needs into account: there are designated areas to put suitcases aside where visitors are still able to keep an eye on them, sufficient space between tables to store luggage, and ample hooks underneath the bar for easier purse and backpack storage.”

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Filed Under: Cooking, Global Market Buzz, Opportunities Tagged With: , , , , , , , , ,

Ford teaming up with Walmart and Postmates on robot deliveries

November 14, 2018 by Leave a Comment

“Ford is joining forces with Walmart and Postmates to create a grocery delivery service using self-driving vehicles in Miami, the companies announced Wednesday.

Ford has been using Miami as a test bed for its self-driving vehicles since earlier this year. And more recently, the auto giant joined with Postmates to see how people ordering takeout food would interact with an autonomous delivery van.

Now Ford is moving to the next stage: grocery delivery. The company says it will experiment with different vehicle types, as well as modifications to those vehicles needed to keep perishable food items fresh. It will also experiment with a variety of scenarios, such as multiple deliveries on one trip and the user experience of retrieving delivery items from a fully driverless vehicle.”

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Filed Under: Global Market Buzz, Heard on The Street, Operations, Opportunities Tagged With: , , , , , , , , , ,

Walmart surpasses Amazon as online shoppers’ most popular grocer

November 8, 2018 by Leave a Comment

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“The world’s largest retailer has surpassed the e-commerce giant in a survey of online food shoppers, more of whom said they most recently visited Walmart’s site for groceries. Local supermarkets were in third place, fueled in part by logistics provider Instacart, which handles orders for grocers like Kroger Co. and many others.

Walmart has moved ahead thanks to the rapid deployment of its curbside grocery pickup service, which is now in about 2,000 stores. An additional 1,000 will come on board by the end of 2019, the company said at a recent investor conference.

Walmart also works with delivery services like DoorDash and Deliv to bring groceries to customers’ homes for a fee. Amazon, meanwhile, offers grocery delivery from Whole Foods Market stores for its Prime customers in 60 cities, with in-store pickup now available in 10.”

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Chipotle Is Tired of Being Behind on Digital Strategy

November 6, 2018 by Leave a Comment

“Chipotle’s new CEO Brain Niccol pulled no punches when he sat down for his first earnings call in April and candidly described Chipotle as an invisible brand. “This brand needs to be leading culture, not reacting to it,” Niccol said at the time.

In day-to-day operations, that’s led to a significant shift in the way that the company thinks about growth. Niccol said that he encourages more of a “test-and-see approach” on new initiatives under his watch, and in practice, the team has been freed up to move much more quickly on making decisions and testing new innovations. Niccol himself practices what he preaches — three months after he officially started as CEO, Niccol announced that Chipotle would be relocating its headquarters from Denver to southern California and closing down the New York City office.”

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Walmart Employees Encouraged To use In-house Apps

November 5, 2018 by Leave a Comment

Walmart Encourages Associates to Perform Tasks with Their Smartphones for Better Efficiency

“Walmart continues its push to empower its employees through technology, now encouraging store associates to accomplish everyday tasks on the job with their smartphones instead of store-supplied devices, with the intent of improving efficiency via familiarity.”

“We know technology is helping our associates be more productive and deliver for our customers in new ways,” said Brock McKeel, senior director of digital operations, on the retailer’s blog. “BYOD is just another option our people will have to access the custom apps that help associates perform their jobs.”

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Pizza Hut Says It Will Use Robots to Cook Pizza En Route

November 1, 2018 by Leave a Comment

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“Pizza Hut is fusing two of America’s favorite pastimes — pizza pies and pickup trucks — in a bid to cut delivery times as fast-food competition heats up.

As part of the restaurant’s latest partnership with Toyota Motor Corp., Pizza Hut has unveiled a robot-operated mobile pizza factory in the bed of a modified Toyota Tundra. The prototype will use automated technology to cook pies on-the-go in six to seven minutes, letting the chain expand its delivery area without the pizzas getting cold.

“We’re bringing the oven closer to the consumer’s door; nobody is doing that,” Pizza Hut’s chief customer and operations officer in the U.S., Nicolas Burquier, said in an interview. “We are pretty obsessed with improving the customer experience. The more we can get closer to their homes or the point of delivery, the better and hotter the product will be.”

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Filed Under: Cooking, Global Market Buzz, Heard on The Street, Operations, Trending Now Tagged With: , , , , , , , ,

Best Restaurant POS Tools: How to Choose the Right System for You

October 1, 2018 by Leave a Comment

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“Understanding the needs of your restaurant is a most important first step in choosing the best POS software. After all, the needs of a small brewery with no food service differ greatly from those of a large restaurant. To assess your needs and find the best restaurant POS system for your growing establishment, here are a few things to consider.”

“You’re likely already using tools to manage your accounting, payroll, food costs and scheduling. These tools are essential for the daily operations in your restaurant. That’s why we suggest choosing a POS system that integrates with these tools that you already use. This will reduce the organizational disruption in your restaurant and ensure that your POS leverages data from the past to make more informed suggestions for the future.”

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Filed Under: Enterprise Insight, Operations Tagged With: , , , , , ,
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