Today, operation of a restaurant business two things must be coherent, one is food and another one is service, these two things are inextricably interrelated. In the past, delicious food probably is good enough to attract customers to enter a restaurant to spend their money. But now, if the restaurant only has delicious food but bad service, which would not take customers’ attention anymore. In a restaurant, excellent communication and customer care skills are universal attributes of the outstanding practitioner. Food service personal will work as part of a team and with other teams in the restaurant. So in order to increase profitability of a restaurant, the owner and practitioner should give emphasize on up selling and customers attraction and satisfaction. There should not be any gap between customers’ expectations and delivered service and food. Specially, for all restaurant practitioners need to know, food is not only key factor to impact profit of operation restaurant business, the diversity of skills associated with restaurant service is therefore likely to keep expanding.
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