Simple Tactics for Building a Solid Business Reputation

“According to new studies, one of the top ways you can go the extra mile for your customers is by personalizing their shopping experiences.

One report predicted that by 2020, the customer experience will be more important than price and product when it comes to setting your brand apart. And according to another source, this data is already starting to take effect. Forty-four percent of consumers said a personalized shopping experience would likely result in brand loyalty.

Going the extra mile for your customers by making sure their shopping experience is memorable isn’t just a recent trend, though. Treating customers as individuals has always been essential for business reputations. Who wants to talk to someone who is ushering them out the door? Some other ways you can show customers you care is by listening to complaints, rectifying problems, and establishing a loyalty program for small business.”

See more here.

The Next Generation of Food Hall Design

“Conceptually, the idea of a food hall isn’t entirely new. Collections of local, varied food and beverage vendors in a dedicated retail space have been around for centuries, both globally and nationally.

Those that have persisted are often in urban centers, and, in the U.S., include spots like Pike Place Market in Seattle, established in 1907, Reading Terminal Market, in Philadelphia since 1893, and Boston’s Quincy Market, which dates back to 1742.

The food courts contained within shopping malls, airports, train stations, and department stores are undoubtedly familiar, too, and have been around for decades. But food halls in the most current sense are something inherently different. The National Retail Foundation helps to define them: “The definition of what constitutes a food hall is still being debated, but it’s generally accepted that ‘foodie culture’— including the farm-to-fork and slow food movements — is largely responsible for kickstarting the modern food hall concept… as is the push for experiential retailing.”

Read more here.

Yankee Stadium, Barclays Center Respond To Report Claiming They’re Among The Dirtiest Sports Venues

A bombshell report released by ESPN’s Outside The Lines pored through and analyzed nearly 17,000 food safety inspection reports from 2016 and 2017 conducted by the local health departments which oversee the 111 arenas where every team from the four major North American sports hosts its games. OTL found that in 28% of the arenas, at least half of the outlets inside these venues incurred what ESPN called a “high-level violation — one that poses a potential threat for food-borne illness.”

In the New York City area, where we’ll focus this report, findings were mixed for the six arenas which house teams in North America’s largest and most lucrative market.
Of all 30 Major League Baseball teams inspected in this ESPN report, none fared worse than Yankee Stadium. The new-era cathedral in the Bronx ranked 102nd out of the 111 venues, with 34 of 43 outlets at the Stadium reporting high-level violations, a whopping 79.07%.

Read more here.

Starbucks Roastery opens in New York City

Screen Shot 2018-12-14 at 1.54.45 PM.png

“The design of each Starbucks Roastery— with locations in Seattle, Shanghai, and Milan — is inspired by its home city. Architect Rafael Vinoly’s designed the three-story New York City location in the city’s Meatpacking District. The design was inspired by the geometry of New York City’s buildings and will feature systems of “symphony pipe” tubes where beans will be transported, as a nod to the city’s subway system.

Exclusive to the New York City Roastery will be a cellar-level terrarium featuring vegetation inspired by the Starbucks coffee farm in Costa Rica.

The Roastery will also feature a 10-foot copper sculpture of the Starbucks siren, which has become a design staple at each Roastery location. This statue, designed by Brooklyn artist Max Steiner, is New York City-inspired.”

See more here.

A guide to Scandinavian food in New York City

“(…) Many Scandinavian and Scandinavian-inspired chefs take their cues from the Manifesto for a New Nordic Cuisine, the defining text that Meyer penned with 11 other Nordic chefs. It lays out more philosophy than instruction. It’s thinking that’s rooted in landscape, be it local plants, wildlife, seasons or relationships with farmers and producers. It puts a premium on foraging, sustainability and mindful sourcing. And it has stirred much interest on these shores.”

Read more here.

New on the Menu: Jack in the Box’s Late-Night Proposition

Screen Shot 2018-12-12 at 4.29.42 PM.png

“Jack in the Box is expanding its “french fries in a box” concept to two more potato, fat, and dairy concoctions that would make any cardiologist squirm. In the company’s defense, they’re going to try just about anything to keep their franchisees happy right now. Also in Jack’s defense? It doesn’t have the meal in this installment that must worry doctors the most.

Every few weeks Skift Table will wrap up the latest seasonal and new items on chain restaurant menus in the United States. We don’t call out everything (sorry limited-time Pumpkin Spice something), but we will call out items that are notable for what they mean to a chain, the season, or consumer habits.”

See more here.

Promoting Restaurant Technology Through Advertising

opening a coffee shop plan

“Most people use social media as a tool for keeping in touch with friends and family, so it makes sense that we wouldn’t want it cluttered with ads for a deal, but rather content that makes the companies we like seem more human, as if they’re just one of us. Restaurants are getting behind this is a big way and joining in on online celebrations for holidays, from Valentine’s Day to Teacher Appreciation Day, following along with major sporting events, or simply sharing memes relevant to their brand.

As technology continues to evolve the way restaurants operate, so too do the messages they communicate to customers via advertising. Whether it be new options for delivery, or an emerging media channel to connect with customers. Nothing happens in a vacuum—it all contributes to the greater ecosystem surrounding a business, requiring a true 360-degree omnichannel view.”

Read more here.

New York City Restaurants That Are Open on Christmas Day

Screen Shot 2018-12-12 at 4.37.31 PM.png

“Whether you celebrate Christmas or not, you may be in the market for a festive meal on December 25. While plenty of kitchens will be closed so employees can take well-deserved breaks, many restaurants across New York City will be running service. From festive brunch and prix-fixe dinners to good ol’ à la carte dining, you can find the Christmas Day meal that suits your needs.

DaDong

Beijing import famous for its roast duck open for Christmas lunch and dinner with its à la carte menu, as well as three prix-fixe menus for groups of two to six guests. All three menus feature Champagne-glazed vine tomatoes and DaDong’s “SuBuNi” roast duck served with sugar, pancakes, crispy sesame buns, and special sauce.”

Read more here.

Tom Colicchio Opens His First New Restaurant in 2 Years on Long Island

Celebrity chef Tom Colicchio is set to open his first new restaurant in more than two years, this time on Long Island. Small Batch, opening tomorrow, will serve American fare made from locally sourced ingredients in a rustic, 180-seat space at Roosevelt Field in Garden City.

The space, modeled after a farmhouse, will feature an open kitchen and wood-fire grill churning out an American menu with an emphasis on Long Island regional products. Starters include honeycrisp apple and delicata squash with honey, smoked chile, and country ham. There will be a raw bar and seafood mains, like grilled swordfish, roasted cod, and braised tuna.

The Top Chef judge also has four kinds of pasta on the menu, along with meaty mains like braised pork belly, Long Island duck, smoked short rib, and grilled lamb sausage. A portion of the menu is dedicated to the wood-fire grill, with offerings like a half chicken, bone-in lamb loin, and a dry-aged New York strip.

See more here.

Her Name Was Carmen Opens in Soho With Latin American Seafood

Soho is now home to a two-floor Latin American restaurant called Her Name Was Carmen, with seafood, music, and a design inspired by the modernism from the ’50s and ’60s in Latin America. Thatcher Shultz (the Garret) and Andres Diaz (Felix, Tropicana parties) own the spot at 527 Broome St., and Diaz, who is of Colombian heritage, wants it to be “an elevated Latin American concept.” To do so, they’ve brought on chef Ben Hammou, formerly of Le Bernardin and Flora Bar, to helm savory and chef Victoria Louise to run pastry. Though both of them are of Peruvian heritage, they will be cooking up seafood with inspiration from all of Latin America.

See more here.