Consumer Demand for Customization

Berge Simonian was a franchise owner in Houston when he noticed a popular trend starting to really take off: custom made salad. He decided to to create a brand, Salata, to be part of this fast growing trend. There are now 30+ Salatas in Texas and California and Chicago is next. According to David Laborde, director of product development, another 15 are set to open by the end of the year. Laborde believes that this rapid growth is driven mostly by the the consumer demand for customization which can easily be fulfilled at a salad-bar type concept. Of course Salata’s momentum is also backed by superior quality of ingredients and brand exposure.

Laborde has also observed a few other trends coming to the surface. Apart from clean, healthy customizable eating, Salata has also been incorporating more vegetarian protein options such as grains, tofu and falafel based on customer demand.  There is also a growing trend for different sauces and spice; not just hot spices but more globally influenced spices such as African and Indian flavors. Another focus of the product development team has been creating beverages unique to Salata. Flavored teas and lemonades are popular at Salata as they are a healthier option to fountain sodas which don’t really fit well with the brand.

To read more about how Salata creates loyal customers by keeping up with consumer demand click here

 

Independence Day Oyster Bar by Pier 25

The Sherman Zwicker, the largest wooden vessel boat in New York City (142ft), will be docked all summer at Pier 25 in Tribeca starting on July 3rd. They will be hosting an Independence Day party to kick off the season. Tickets for the 4th of July event are $250 dollars and include amazing views of the Statue of Liberty and the fireworks. The event starts at 6PM and goes on to 10:30PM where guests can enjoy some oysters, wine, champagne, beer and special selections from the kitchen. The bar on the boat, Grand Banks, was devised by former Marlow & Sons and Diner partner Mark Firth and Double Happiness restaurateur Adrien Gallo. The bar serves nautically inspires cocktails, ingredient driven seasonal small plates and always sustainably sourced oysters.

In collaboration with the non-profit Maritime Foundation, maritime history exhibitions and lecture series on aquatic sustainability and seafaring culture will also be presented over the course of the summer.

To read more about the Sherman Zwicker click here

 

Developing A Restaurant Tech Strategy

Food Tech Connect will be hosting a series of classes on June 28th in NYC on how to save money on technology in a restaurant. The first class in the series will touch upon how to choose the POS system best suited for your restaurant, how to budget for your restaurant IT and how to drive more traffic and keep customers coming back. Overall the class will teach how to create a tech strategy that is straight forward and that will save you time and money. Mike Dulle, who leads the Restaurant & Bar Initiative at ShopKeep POS, will be leading this first 90 minute class.

Here are a few of the steps that will be covered in the class:

  1. Operational Setup: tech to purchase (Hardware & Network), website creation, POS
  2. Workforce Management: employee scheduling, payroll
  3. Demand Generation: reservations, local business listings, menu management, yelp
  4. Customer Retention: loyalty, email marketing, social media

The second class in the series is taught by Felicia Stingone, former Senior Managing Director of Brand and Marketing for Danny Meyer’s Union Square Hospitality Group. The class focuses on different marketing strategies and how to really leverage and build your brand.

Here are a few takeaways from the class:

  • Learn about the marketing strategies restaurant powerhouses use to grow their business
  • Get an inside look at how to start to leverage “brand” to scale a business, from opening more doors or new concepts to publishing books and launching products
  • Walk away with insights and practical tactics that you can use to shape a brand strategy and develop a marketing plan to help grow your business.

The last part of the series is a panel led by the founders of Culintro, Easy Pairings and Culinary Agents. The panel discussion will focus on how to streamline hiring processes and which technologies can help make this process easier. It will also share tips on how to empower employees to succeed and give an insight into how these three startups are working to improve and simplify the hiring process.

The series welcomes already established brands as well as startups and anything in between. The course will take place on June 28th in NYC but will also become available online on Aug 6. To read more about the event click here

Museum Of Food And Drink Displays Puffing Gun in Chinatown

Puffy the Puffing Gun, a machine that explosively puffs food, will be coming to NYC’s Chinatown Weekend Walk on Saturday, June 28th from 11AM to 4PM. The event is hosted by the Museum of Food and Drink , who will be setting up the puffing gun on Mott Street near Pell Street and the admission is free. The 3,200 pound machine was originally patented in 1939 and was the workhorse of the breakfast cereal industry.

At the event MOFAD will teach you about the history of  breakfast cereal, show a demo of the puffing gun, and let you taste some puffs! To read more about the history of the puffing gun and to view some pictures you can visit MOFAD’s website here

 

Summer Fancy Food Show

The Fancy Food Show is considered to be the largest specialty food show in North America. It will be taking place in New York City from June 29- July 1. There will be over 180,000 products to discover including coffee, spices, confections, cheese and more. There will be over 2,400 exhibitors from 80 countries and regions around the globe. Major for buying channels and influential members of the trade and consumer press will be attending the Show as well as other related businesses. It is a great opportunity for retailers, restaurateurs and distributors to discover new food and beverage products.

There fancy food show is an excellent networking opportunity in the industry as there will be an estimated 24,000 attendees to build new relationships with. There will also be over 15 education seminars as well as tastings and tours. The annual Sofi Awards will also be taking place at the Fancy Food Show to celebrate the most innovative products of the year.

To read more about the event click here

New Dining Hall in Grand Central Terminal

Vanderbilt Hall in Grand Central terminal has hosted many pop up shops, private events and temporary displays in the past. Now it is on its way to installing a permanent dining hall. It would also become home to a fine-dining restaurant headed up by Claus Meyer, founder of Noma in Copenhagen.  The Metropolitan Transportation Authority revealed the food hall plans last Friday which has been endorsed by a committee in charge of managing the proposals for the space. The Metro-North Railroad committee will hold a preliminary vote with the committees financial advisors and then the board will meet to make a final decision.

This project would add more casual dining choices in addition to the food court at the terminal’s lower level as well as other retail shops and cafes. There will also be  large 100-person Nordic Brasserie and a grab-and-go in the space that is currently a Hot & Crusty stand. The idea of the project is to generate more traffic for existing tenants and to have enough new variety and choices to engage all price points. The project is set to be completed in the next two years.

To read more about the future plans for Vanderbilt Hall click here

Papa John’s Entrepreneurial Advice on Growing A Business

John Schnatter impressively built the global pizza franchise that is now Papa Johns. Schnatter has shared some of his most valuable lessons learned through his experiences to entrepreneur.com last month in Washington D.C. during National Small Business Week. One of the major lessons he learned from his father before he even started building his pizza empire was that hiring the best people did not necessarily mean hiring the most experienced; he stated, ” You look for people who are positive and who have integrity…That’s how he taught me to train for aptitude, hire for attitude.”

Schnatter believes in the importance of being surrounded by people with great can-do attitudes and spirits that are full of passion. The key is not to be too controlling of employees but to give them a direction to head in and provide them with the appropriate resources and lead by example. It is important to motivate and reward them when they are doing things right so that they can begin to motivate themselves.

Of course Schnatter states that one of the most important elements to growing a business is to have an effective business model. However, he also shares some advice on how important it is to make a few mistakes along the way and not get down on yourself because of them; mistakes need to be made in order to learn from them, analyze and innovate.

To read more on John Schnatter’s advice on growing a business, staying competitive and establishing a culture of entrepreneurship, click here

 

Creating a Culture of Hospitality

This past weekend as part of the 25th anniversary of the American Express Trade Program at the Aspen Food & Wine classic, industry experts discussed a very important topic: customer loyalty. Chef Tom Colicchio (Craft, Colicchio & Sons), Sean Brock (Husk, Charleston), Stephanie Izard (Girl and the Goat, Chicago) and Mitzi Gaskins (Marriott) led a seminar discussion on how chefs and operators can create a culture of hospitality and loyalty.

Colicchio stated that it all comes down to the servers; they have two main jobs: 1) make the customers happy, and 2) create regulars. The goal for the servers is to really become friends with the diners and get to know them so that it really becomes a personal experience. It is important to have the servers make those little extra steps that go beyond the eat-then-pay transaction. The chefs mentioned that they use computer programs (such as OpenTable) to track their guest information. Servers can make notes of the guests’ personal preferences (sparkling water vs regular, etc.) and input it into the computer at the end of service. They then analyze this collection of data to connect more with the customer. Recognition is absolutely key in fostering customer loyalty; as a diner it is the best feeling to enter an establishment and have the staff remember your name and dining preferences.

Gaskins also stressed upon the importance of attracting the right talent. The recruiting process should never be taken lightly. It is important that the staff you keep truly fits the profile created by your brand. It is then equally important have appropriate training systems and provide the staff with the tools necessary to make the guests happy. Colicchio makes an excellent point which is that in order to create brand loyalty among your customers, your staff has to be loyal to your brand; it all begins in-house. Both Colicchio and Gaskins spoke about how a little positive reinforcement can go a long way, and how stories of hospitality successes will spread amongst the staff.

Social media is also a relatively new and important way to connect with fans and customers. Operators should research what works for them and what doesn’t. It is important to keep the customer engaged and incentivize them to come back to your restaurant without flooding their twitter feed or email inboxes. For instance, Izard mentions that perhaps it is smart to run quarterly specials vs running specials every few days. Izard also spoke of the importance of building relationships with customers in the community. She recommends engaging with the community through charitable events and choosing organizations that you are proud to be a part of.

To watch the seminar on the evolution of customer loyalty click here

 

Ancient Grains Driving Profits in Fast Casual Enterprises

Ancient grain products such as kamut, quinoa, amaranth, chia and hemp amongst others have been rapidly re-entering the consumer’s diet over the past few years. These grains are not only attractive to the health-conscious consumer but have been proven to drive profits for restaurants. Integrating ancient grains into a menu will help add variety but most importantly will lower food costs. Aside from adding great texture and flavor, grains are also easy to maintain and can be served at breakfast, lunch or dinner.

The New York Restaurant Association surveyed 1,300 professional chefs (all members of the American Culinary Federation) to compile the 2014 Culinary Forecast and ancient grains came up high on the list of new trends to expect. According to Innova Market Insights, the launch of products containing quinoa rose nearly 50% over the past year, and 500% over the past five years. This massive increase proves that consumers are showing significantly more interest in these types of grains.

Quinoa is one of the fastest growing grains to appear on menus in everything from salads to soups to beverages and even to sweets. Quinoa is naturally wheat and gluten free as well as being low in carbohydrates, high in fiber and packed with different vitamins and minerals. Quinoa is also a great source of protein since it is a complete protein, containing the full nine amino acids. It is no wonder that as consumers become more health conscious, these nutritionally valuable grains become higher in demand.

Grains are no longer found solely in health stores but have made their way into the mainstream. It is now common to find quinoa cookies and chia seed bars at the check out counter of most coffee shops, prepared food markets and fast casual establishments. Apart from appearing on menus in restaurants they have also become attractive to the processed foods market.

The integration of grain products into menus is not only attractive to consumers but is also extremely beneficial to the commercial buyer. Aside from adding great flavors and textures they also have a very simple and fast preparation. Most importantly however, is the fact that grains are cheap to purchase, shelf stable, easy to store, and easy to hold (cold/hot/ambient). The fastest growing price on any food item is on meat, so if an enterprise is able to use small amounts of meat in a grain dish or can substitute it all together on the menu, it can really help get a better handle on food costs.

Grains also offer amazing versatility as they can be incorporated into the enterprise’s menu as a starter, main, or side and can be served in any of the day parts. Of course they also are a great option for dessert and mid meal snacks. Grains add variety and provide alternatives to more traditional options. For instance, here are some examples of how grains are being used at these well-known reputable enterprises:

  • Pret A Manger offers a steel-cut oatmeal breakfast option but also offers five-grain oatmeal with quinoa, flax seeds, amaranth and chia seeds.
  • Panera Bread has made way on its menu for orzo, quinoa and wheat berries among other grains. Gluten-free diners are glad to find a hearty substantive grain dish (such as barley or buckwheat noodles) as an alternative to otherwise starchy dishes such as pasta or rice.
  • Chains like Just Salad, Hale & Hearty and Chop’t are incorporating quinoa and wheat berries to add bulk to their already existing items.
  • Juice Generation offers a chia seed tapioca as a guilt free alternative to a high calorie dessert pudding.

Consumer interest in nutrition will only continue to grow, and grains are an easy product to incorporate into your product mix to attract health conscious diners in order to boost sales.

 

New Starbucks Beverage Option

Last year Starbucks tested Fizzio sodas in a few of their shops and are now expanding to the southern half of the U.S and Hawaii. By the end of this coming year Starbucks is hoping to have expanded the made-to-order sodas nationally. Starbucks has promoted the benefits of the Fizzio machine as it can add carbonation to already flavored drinks and not just water; the amount of fizz is also adjustable on the machine. During the rollout Starbucks will be charging fifty cents to add fizz to a beverage and will be implementing location-specific flavors.

Starbucks is aiming to attract more customers for lunch by adding the Fizzio machine to their shops. The chain is also introducing new Teavana iced teas and new sandwiches for the same purpose of driving more lunch time traffic into their shops. For the moment Starbucks is not working on creating their own branded soda machine, however some well-known companies such as Keurig Green Mountain and Bevyz are partnering with Pepsi and Coca-Cola to design their own at-home soda streams. It probably won’t be long until the chain also has a go at it.

To read more about Starbucks’ new beverage option click here