Burger King Acquiring Canadian Coffee Chain Tim Hortons

Burger King announces on Tuesday that they are acquiring the Canadian coffee and doughnut chain Tim Hortons in an $11 billion dollar deal. The aim is to convert Tim Hortons into a major player in the breakfast business in and outside of Canada. The new company will become one of the fastest growing fast food chains globally according to Burger King’s executive chairman, Alex Behring. Tim Horton’s could help Burger King become a part of the coffee and breakfast market within the USA which are currently controlled by Starbucks, Dunkin’ Donuts and McDonald’s. CEO of Tim Horton’s, Marc Caira, has mentioned the chain plans to re-design the stores to include couches and fireplaces as part of the efforts to be more noticeable in the U.S. Both parties will benefit from the deal, as Caira states that Tim Hortons will “win much quicker” within the U.S with Burger King’s help.

The lack of brand recognition will cause a struggle for Tim Horton’s to establish a clientele, especially while Starbucks is expanding its breakfast offerings and TacoBell are launching a national breakfast menu. McDonald’s also has plans to amp up the marketing for their breakfast business. Hopefully the newly partnered companies of Burger King and Tim Hortons will be able to successfully compete. The chains will continue to run independently in the sense that whoppers will not be on Tim Hortons menus, neither will doughnuts be offered at Burger King. CEO of Burger King Daniel Schawrtz states, “There’s no plans to mix the products or do co-branding.”

The new company will have roughly $23 billion in sales and over 18,000 locations after the deal is complete early next year. To read more about the acquisition and implications, click here

 

 

Pizza On The Rise In Fast-Casual

According to Telsey Advisory Group, pizza will be the next trend in fast-casual dining. Perhaps the reason this is not yet a craze in fast casual concepts is because the cooking time for pizza is typically longer than say a sandwich or a burrito. A research firm, NDP Group, has showed that new pizza chains are using smaller ovens that can cook pizza in a shorter amount of time. Tom Ryan, founder of Smashburger, also is the founder of a fast-casual pizza chain called Live Basil Pizza. In it’s six restaurants the company uses gas-fired brick ovens that enable the pizzas to be produced at a faster pace. According to Tom Ryan, another reason the chain is successful is because guests are opting for Neapolitan pizzas over deep-dish pizzas which have a longer cooking time.

Warren Solocheck, vice president at NPG states that, “The concept of being able to have a fast casual pizza restaurant has been proven..it is now all about who has the capital to expand.” Buffalo Wild Wings has invested $9 million dollars in an L.A-based pizza chain, PizzaRev, and now operates 11 locations throughout California as well as five franchised restaurants in Utah and Minnesota. Chipotle has also invested in Pizzeria Locale which is mostly focused in Denver.

To read more about the rise of pizza in fast casual dining, click here

Menu Shrinkage to Lower Costs, Increase Profits

For a long time, in order to satisfy the consumer demand for more menu options, restaurants would try to add more choices. However, this is not the most effective way to stay competitive and increase profits. Here at TaraPaige Group we work with our clients to reduce their core menus in order to keep the offerings streamlined and simple. Shrinking the menu will allow a restaurant to cut costs and focus more of their efforts more on their most popular offerings.

The theory of less is more definitely applies here, as consumers (especially millenials) appreciate food quality over quantity. Chief Operating Officer of Tony Roma’s, Brad Smith, states that “We can no longer be everything to everybody all the time..I don’t think customers are out there counting the number of items. It’s about producing better quality products.” Tony Roma’s has already reduced their core menu items from 92 to 60. Other chains are doing the same.

BJ’s Restaurant has cut their entrees by 30 items and is aiming to get closer to 100 down from 181. Julia Stewart, CEO of IHOP’s parent company DineEquity has shared that IHOP has reduced its emu items from 200 down to 170. Darren Tristano, executive vice president of Technomic noticed that the average number of menu items in chain restaurants began to fall this year for the first time in a decade. Tristano mentions that, “Too many choices make it hard for consumers to make a choice..it also can make it difficult for consumers ‘to remember why they go to a particular restaurant,’ so the industry is moving from ubiquity to specialization.”

To read more about the less-is-more philosophy and how to reduce core menu offerings in order to lower costs, increase profits and still keep guests satisfied, click here

American Chains To Expand In The U.K.

In the U.K. as in America, health and lifestyle restaurant and fast casual concepts are becoming increasingly popular. The demand for innovation is high in both countries as the customer is mainly concerned with convenience, customization and movability. The fast casual segment in the UK had a year-over-year sales growth of 8.3% in 2013, and a five-year sales growth of 12.6% according to Technomic’s Top 100 U.K. Chain Restaurant Report.

Some fast casual concepts in the USA also operate in the U.K. such as Nando’s, the portuguese grilled chicken piri piri concept, and Pret A Manger, the healthy sandwich chain who is also currently the second largest fast casual operator in the U.K. Pret’s customers are very loyal because they appreciate the healthy recipes and preservative-free ingredients that are sourced fresh daily. In 2013, the 270 Pret A Manger stores generated £391 million. Of the Top 100, the fastest growing U.K. fast casual chain is Patisserie Valerie. The patisserie’s units grew by 24% in 2013 and sales increased 25% to £53 million. The concept is a patisserie/café that is known for their handmade celebration cakes, sandwiches, pastries and gelato. The design differs from restaurant to restaurant but the general decor theme is influenced by the 1950’s and some outposts have outdoor seating available.

A few American chains are considering expanding their unit counts in the U.K. such as Shake Shack, Smashburger and Five Guys Burgers and Fries; all budget chains whose main competitor in the U.K. would be Gourmet Burger Kitchen. The concept consists of made-to-order gourmet hamburgers that use only high quality ingredients. Total sales in 2013 for Gourmet Burger Kitchen were at  £46 million. Over the next years Technomic predicts that sales and unit growth for the segment will continue to grow and will perhaps promote an implementation of more global foods and advanced technologies.

To read more about the fast casual segment in the U.K. and America, click here

Webinar Event: Branded Restaurant Apps

Restaurants can really benefit from having a branded smartphone app for their marketing campaigns. It is also important to know that many customers now expect a mobile app and when it is not available for them to use for payment, loyalty programs, promotions or online ordering, it could cause some frustration.  The most important thing to a customer is that all systems are efficient and run seamlessly, and this webinar will help to achieve these goals. A few things that will be addressed are:

  • How to introduce an app and encourage adoption
  • How to engage the customer with the mobile app and impact customer behaviors
  • Promoting effectively via the mobile app
  • The appropriate times to use traditional marketing tactics and when to use mobile promotions in lieu
  • Integrating messages and promotions so customers have a consistent experience
  • Optimizing mobile promotions by segmenting users (new, lapsed, best customers)
  • Transferring contact information and behavioral data between existing marketing systems and mobile/online platforms
  • How much control should your franchisees have for setting up mobile marketing?

The webinar is hosted by an enterprise level SaaS platform for ordering, payment, geo and trigger marketing, and a leading technology integrator to create ‘super apps’ that include in-store and app loyalty, stored value cards and mobile wallet technology called Splick.it. The panel includes founder and CEO of Fishbowl, Scott Shaw, and CEO and President of Splick.it, Vijay R. Bangaru amongst other important figures in the digital marketing realm. To read more about the panel and to watch the webinar, click here

 

Cinnabon Taking Action Against Single Product Branding

The fast-food chain Cinnabon is exploring the idea of setting up stand-alone shops serving artisanal bon bons called Bon Bake Shop. Beginning mid-Sepember this year at Willowbrook Mall in Houston, Cinnabon will test the waters with the new Bon Bake Shop. The goal of this experiment is to have smaller, less caloric items that will attract guests who wouldn’t normally be customers at a Cinnabon. Taco Bell did a similar experiment and opened an eatery near Los Angeles called U.S. Taco Co. which is a higher end equivalent to the Mexican fast food chain.

Chief of Marketing for Cinnabon Kristen Hartman explains that, “The next big thing in indulgence is small…people are all about bite-sized and sharing, ” so the smaller bon bons will include fun frostings such as Birthday Cake, Maple Bacon, Wild Berries & Cream and S’mores. The shop will also be offering Whoopie pies and some savory items as well, such as cheese rolls and twists. The “minibons” will also be sold in small 4-packs as well as a 16 pack and will have rotating flavors such as Toasted Coconut and Bavarian Cream Pie amongst others. These would be a great option to bring to the office or as a gift or even just an afternoon snack.

The whole look of the new shop will also be different to its parent company’s blue and white theme; it will have warmer color tones with a more understated feel.  Although there will only be three locations in the first year, it will be a great opportunity for Cinnabon to extend the brand and attract franchisees by showing how they can reach a new audience by still using the same supply chain. If the first location in Houston shows a great success in sales, Cinnabon may end up deciding to implement some of the minibons into their current Cinnabon menus. Overall the move towards diversification is fueled by the risks that come with building a brand around a single product; which is essentially what led to Crumbs’ bankruptcy.  To read more about how Cinnabon is attempting to broaden their appeal with the new Bon Bake Shop, click here

 

Chick-fil-A Revamping Coffee Offerings

As Chick-fil-A grows their breakfast business they have decided it was time to upgrade their coffee brew. David Farmer, Vice President of Product Strategy and Development for Chick-fil-A states that the chain’s diners, “might put up with our coffee, but that’s a limiting factor in growing our breakfast business.” Breakfast is currently the fastest growing day part in the QSR food business and having a great cup of coffee is crucial to be considered a top player.

Yesterday Chick-fil-A announced that they would be substituting their current brew for a new specialty-grade coffee from a supplier that shares its revenue with farmers called Thrive. Chick-fil-A will also add a breakfast staple to their menu, iced coffee, which will also draw in afternoon traffic. The chain has also given new instructions to their restaurants to brew smaller pots of coffee so the taste will be fresher. For the past year Chick-fil-A has been developing their coffee program in Philadelphia, Nashville and Phoenix where coffee sales increased by 35 percent; the expectation of this new coffee program in stores is that it will double current coffee sales.

To read more about the new specialty brew coffee items on the Chick-fil-A menu, click here

OpenTable Brings Mobile Payment Services Nationwide

OpenTable, acquired by Priceline for $2.6 billion this past June,  will begin to expand the mobile payment service nationwide in the next coming months. This new feature, which was launched as a trial earlier this year in San Francisco, will allow users to book their reservations and then pay for their meals all through the OpenTable iPhone app. According to the company the app allows the user to connect it with a credit card without having to scan or use bar codes in the process; making it very streamlined and user friendly. Having started to roll out mobile payments in New York (about 45 restaurants to date), OpenTable expects to extend the service to 20 additional cities in the USA.

Eliminating the often annoying process of waiting for the check by paying via mobile app should lead to a faster turnover which in turn will drive revenue. OpenTable will not be charging an extra fee for using mobile payments. An OpenTable spokesperson also commented that the ability to pay with the app will encourage trends in tip and check-size. There are other companies that have also adopted mobile payment services such as PayPal and Cover. Senior Analyst Joran McKee states that, “OpenTable’s prospects look particularly promising, as it has relationships with 31,000 restaurants from its reservation service that it can tap into.”

Some New York restaurants that are adding OpenTable’s mobile payments services are Agave, Café Luxembourg, Il Buco, Le Cirque, Ruby Foos and The Odeon. To read more about OpenTable’s mobile payment services roll out, click here

UN Food Agency Reports Low Global Food Prices

According to the United Nation’s Food and Agriculture Organization, global food prices were at a six-month low in this past month of July. This was mostly due to the decreases in dairy, grains and oilseeds which evened out the rising prices of meat and sugar. FAO’s price index measures the price changes for oilseed, dairy, meat, sugar and baskets of cereals. The index averaged 203.9 points in July, a 4.4 point difference compared to June, or  a 2.1% decrease. This 203.9 figure was 1.7% below that of the previous July 2013.

The Food and Agriculture Organization’s cereal price index which was down 5.5 percent from June, and significantly lower than last year’s figure. According to the food agency this was due in main part to the expectation of large quantities of exportable supplies and the excellent production possibilities in many major producing countries. FAO raised its projection for global cereal production from 18 million tonnes to 2.498 billion tones and also increased the world outlook for cereal stocks to being 5% higher than the previous estimate which was set at 576 million tonnes.

To read more about the statistics surrounding the six-month low in world food prices from FAO, click here 

Menu Tweaks For Healthier Dining

Picking the healthiest options from a restaurant menu can often involve a good deal of scrutinizing. As the popularity of dining out has risen so too has the obesity epidemic; Americans receive over a third of their calories from meals prepared outside of their homes.  Unfortunately for restaurants, high margin foods are usually not the healthiest choices, so it would be smart to start selling higher margin healthy dishes, but how do you get the guest to order these foods?

A Cornell University professor of food marketing, Brian Wansink, believes that by tweaking menus, restaurants can find a way to satisfy the needs of  the guests, operators and physicians! According to Wansink’s study published by the International Journal of Hospitality Management , here are a dew ways to redesign menus to entice the guest to order healthier options:

  • Using color highlights, creative fonts and graphics to bring focus to the vegetables and whole grains. Descriptives such as “Chef’s Recommendation” or “Traditional Favorite,” have been shown to increase consumption by 28 percent.
  • Avoid using the label “healthy”—in food psychology, the guest mentality is that if they wanted to go healthy they would have opted for a different establishment that specializes in that domain.
  • People naturally scan menus like they do editorials, so by placing the healthier dishes in the four corners of the menu they will attract more attention.
  • Place the healthy food options at the tops and bottoms of columns—these items sell 25 percent more.
  • Rename the dishes by adding on a few adjectives. For example, “Succulent Italian Seafood Fillet,”will sell 28% more than “seafood salad.”
  • Whole dollar figures ($10) create the illusion that items are cheaper than if there is a decimal value ($10.00) . If possible, it is also recommended to remove the dollar sign completely so guests are not thinking about how much they will have to pay but rather what they are going to be consuming.

Wansink believes altering a menu can help to “shift attention, enhance taste expectations  and increase perception of value” to get people to make healthier eating choices.  To read more and check out a visual diagram he created, click here