BKLYN LARDER: SPECIALTY AND PREPARED FOODS MARKET

228 Flatbush Avenue at Bergen Street (Prospect Heights) • 718.783.1250

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BKLYN Larder

Their Success…creating multiple revenue streams under one roof in a way that feels cohesive, organized, and inviting.  Walking into BKLYN Larder, a food lover will feel like the proverbial kid in a candy store.  And while there is literally candy (as well as chocolate, ice cream, and other sweets) all around, the store also contains a variety of crackers, pickles, meats, cheeses, and snacks, as well as a prepared foods bar and sandwiches made-to-order.  In addition, BKLYN Larder caters for holidays, parties, and meetings.   All these different business models could overwhelm a small space, but instead they work together in harmony to create an enterprise that is simultaneously bustling and intimate.

What makes this multiple revenue stream enterprise work is, first and foremost, the clear vision driving each component.   Since its opening in 2009, BKLYN Larder, from the owners of nearby Franny’s, has sought to be the go-to market for sustainable, local, homemade specialty food.  That ethos shines through in each piece of the market—from the traditionally-made cheeses, to the Mast Brothers chocolate bars, to the homemade pastries and prepared foods.

It is this vision that really helps BKLYN Larder create a synergy between its revenue streams. The vintage feel of an old-school market saturates the enterprise, harkening back to an era when the neighborhood market was the go-to place for foods of all kinds, be it a sandwich for lunch, a turkey for your holiday table, or the perfect basket of treats for a special gift.

Secondly, BKLYN Larder succeeds because the owners have kept each piece relatively simple.  They have a carefully chosen selection of prepared foods, pastries, and sandwiches, a straightforward catering menu, and a well-curated assortment of specialty items.  The store layout is likewise simple, so that guests are able to move through the enterprise freely and see each component easily against the minimalist design aesthetic.

BKLYN Larder is a model for making multiple revenue streams not only work, but work in a way that adds to its overall concept and charm.

Take Aways…When creating an enterprise with multiple revenue streams, keep in mind the vision for your enterprise and how each piece fits into that vision.  Make sure that each piece adds to your vision in some way other than additional revenue.  Each revenue stream should also enhance your overall concept.  Furthermore, it should be simple enough in its execution to keep it from overwhelming your operations and service flow.

SPREADS: SANDWICH MADE-TO-ORDER ENTERPRISE

441 Park Avenue South at 30th Street (NoMad) • 212.758.5555

Spreads

Spreads

Their Success…Spreads capitalizes on optimizing their in-store layout for simple operations and an enjoyable guest experience, which ultimately maximizes guest throughput and check average. The owners of Spreads are veterans of the New York lunch scene, having run prepared foods market Dishes for years. Their experience shows in this latest venture, which opened in NoMad a few months ago.

Spreads stands out in the highly competitive New York lunch market for a number of reasons, but its overwhelming success is that its owners understand what guests want— to take a break from their busy days and feel good about their experience in the enterprise. Many lunch-goers are eating out in the middle of a packed schedule, with many things on their mind. They want their lunch to be easy and served by a friendly face.

Spreads accomplishes just that with a streamlined, intuitive service flow. When guests enter, the line formation is clear, a menu board legibly displays menu options, and the beverage case and add-on items are visible and easily accessible. Guests order from and receive food from their cashier. From entry to exit, guests know how each part of the ordering process works.

The simple, clear service flow at Spreads also makes managing service easier for staff, from the cashiers handling a lunch crowd to the line cooks crafting sandwiches. This means they are able to focus on interacting with guests on a one-to-one level, creating the personal experience that makes guests more likely to return.

Take Aways…A great design and strong aesthetics create the ambience of the enterprise, yet a functional layout completes the puzzle that optimizes your business model. An intuitive operational service flow allows for guests to enjoy your enterprise while maximizing the guest check average.

BAREBURGER: SINGLE-PRODUCT ENTERPRISE

514 3rd Avenue between 34th and 35th Streets (Murray Hill) • 212.679.2273

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Bareburger Murray Hill

Their Success…Incorporating the trend towards transparent food sourcing with a classic favorite—burgers and fries. As the dining public becomes more aware of food origins and demands more transparency from restaurants and other food establishments, many enterprises are making small notes on their menu or incorporating local produce where they can. Bareburger, however, has built sustainability into the core of their concept. They have 13 locations in NYC and Long Island.

The Bareburger menu names which farms and producers supply their ingredients, and their meats in particular. Cards in the condiment buckets, and a section of their website, explain the meaning of terms like “organic,” “grass-fed,” and “pesticide free.” Bareburger also lists clearly which meats are organic, local, or sustainably raised. Even their interior décor has a nod to their sustainable roots, with salvaged or reclaimed barnwood used to construct the tables and wooden ceilings.

Yet Bareburger has embraced this shift towards sustainability and transparency in a way that does not reinvent the food itself, keeping themselves on the forefront of both comfort food and food policy.

Take Aways…Embracing sustainability and transparency in food sourcing can be an important factor in drawing guests to your enterprise in today’s environment. But doing so does not have to mean making your enterprise trendy or fleeting. By keeping the food familiar and the atmosphere warm and inviting, your enterprise becomes one that everyone can enjoy, regardless of their view on food policy.

SMITH CANTEEN: RETAIL COFFEE ENTERPRISE

343 Smith Street, Brooklyn, NY • 347.294.0292

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Smith Canteen

Their Success…After opening their successful sit-down restaurant Seersucker in Carroll Gardens, Brooklyn, owners Robert Newton and Kerry Diamond saw an opportunity in the market to open a coffee shop, Smith Canteen, just down the street.

Though they served breakfast at Seersucker, they noticed that guests also enjoyed the espresso drinks and counter service they offered.  Seeing the desire for a coffee shop atmosphere among guests at Seersucker, the two opened Smith Canteen in 2011 to serve their needs.  The small, comfortable coffee shop focuses on coffee and espresso, as well as sandwiches, quiches, and pastries.   Though its menu and service style differ from Seersucker, its branding and atmosphere maintain the feeling guests have come to expect from the duo.

In opening Smith Canteen, Newton and Diamond smartly listened to their guests and used their lifestyle, needs, and wants to plan their concept for the coffee shop.  By taking a cue from guests in devising the coffee, sandwiches, and pastries concept, Newton and Diamond gave themselves an advantage: they already knew there would be a guest base to support Smith Canteen when it opened.  They looked to the market for an unmet need and met it themselves.

Take Aways…When considering a new enterprise, listen to and look to the needs of your target market first.  Assessing the target market will tell you what your guests seek from your enterprise.  This will help determine the core of your concept—from service style to cuisine—and make sure your enterprise has the guest base to support you from opening day onward.

LOVERS AND MADMEN: NEIGHBORHOOD COFFEE ENTERPRISE

28 South 40th Street, Philadelphia, PA • 215.243.9851

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Lovers and Madmen

In this month’s Retail Spotlight, we journeyed to nearby Philadelphia to profile an enterprise outside of our New York City headquarters.  As TaraPaige Group grows, we hope to explore more noteworthy enterprises in the Northeast and across the country.

Their Success…Lovers and Madmen maximizes their small space to create a comfortable atmosphere that attracts neighborhood residents. This local coffee lounge offers a simple menu of high quality coffee, espresso, tea, and a few pastries and sandwiches, requiring only a small prep area and minimal staff to execute.

Their carefully crafted menu means Lovers and Madmen has plenty of space for couches, chairs, and tables where students from nearby University of Pennsylvania can study, or where professors and local residents can come to read the paper and relax. While there, they can also learn about local events on the community board, or contribute a drawing to the doodle-board, covered in the pictorial expressions of regular guests. This offers a stark contrast with chain-coffee competitors in the area, where menu options are plentiful, but charm and a seat are hard to come by.

In a neighborhood saturated with coffee shops, it is Lovers and Madmen’s community-centered, guest-focused atmosphere that distinguishes them. By letting guests promote their events, learn from others around them, and share their art, Lovers and Madmen gives guests a sense of ownership and belonging in the enterprise. And keeping guests engaged keeps them coming back, creating a core of regulars who both support and shape the enterprise.

Take Aways…Build a community within your enterprise. Especially in heavily competitive markets, such as coffee, the culture and atmosphere of an enterprise can be just as important as its food. A streamlined menu and well-thought-out concept tailored to guests’ needs and wants can be what turns guests away from your competitors and into loyal regulars at your enterprise. 

S’MAC: MAC AND CHEESE MADE-TO-ORDER ENTERPRISE

157 E 33rd St. Between Lexington and 3 Avenues (Murray Hill) • 212.683.3900

S'MAC

S’MAC

Their Success…Multiple combinations drive repeat business at a single-product enterprise. This single-product, multi-unit enterprise has managed to take a simple childhood classic of mac and cheese and turn it into a thriving business.

S’MAC offers 12 different pre-selected combinations of macaroni and cheese, plus a sampler mac and cheese skillet of 8 combinations. Guests can also build their own creation, choosing from 15 cheeses and 22 mix-ins. The diverse menu items include Masala, with a tomato-based cheese sauce and Indian spices, Alpine with Gruyère and slab bacon, and Parisienne, with Brie, shiitake mushrooms, rosemary, and roasted figs. S’MAC is conscious of the varying health concerns of guests with offerings of gluten-free pasta, whole-wheat pasta, or reduced lactose sauce upon request.

S’MAC certainly draws tourists looking for a one-time experience, but the sustainability of their concept stems from their ability to become a part of their guests’ regular lunch, dinner, or late-night routines – to create a menu to which neighborhood residents and those who work near their stores will want to return time after time.

What We Learned…Single-product doesn’t have to mean single-flavor. Running a single-product enterprise can be a great way to create buzz and interest, as well as make your kitchen production and internal operations seamless for replication while offering a fun, engaging guest experience.

Take Aways…When developing a single-product enterprise, think about your target market and the target location. Innovate and expand upon your product so that it can become a part of that market’s day-to-day routine, giving you a core of regular guests.

MAISON KAYSER

MAISON KAYSER
1294 Third Avenue, New York, NY 10021 (Upper East Side) • 212.744.3100

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Their Success… New York can now sink their teeth into a new baguette on offer.   Eric Kayser, from Paris, France is known the world over as a baker, most notably for his baguette.  His bakeries are said to set the example of Paris’ best with 100 bakeries in 14 cities.  Opening an international brand in a foreign city can be challenging: to really capture the true essence of the culture and maintain consistent product.   Maison Kayser has achieved this and more.  In anticipation of the launch, the team was steadfast in bringing in talent from their Paris Shops and not skimp on creating the Parisian feeling that we here at TaraPaige Group love so much.

What We Learned… In a city full of bakeries, there is still room for more, and New Yorkers will always crave the ambience of a french cafe and tasty bread.  To standout, play up your strengths. Here, the counter staff romance their dialogue with “merci”, “bonjour”, and other French words. The staff wear French shirt and the music is French. The energy is brisk and New York, but the team is pure Paris. America loves imports.

Take Aways… We talk with a lot of enterprises that are looking to open overseas.  There is great opportunity in brand exposure as well as financial success.  In doing so, make sure to not just sell, but to really keep to the core of the business, culture and product.

RED HOOK REBUILDS: Spotlight on Sandy Recovery

fort defiance

Red Hook Brooklyn’s restaurants and bars are no strangers to innovation.

When Hurricane Sandy struck the neighborhood on October 29th, local businesses and restaurants got together to form Restore Red Hook as a collective effort to raise funds.

A month later, rebuilding is in process, and things are looking up as businesses get creative in raising funds.

Baked has created a ReStore Red Hook Red Velvet Cupcake, and a percentage of proceeds are being donated to ReStore Red Hook.

As St. John Frizell, owner of Fort Defiance, wrote on his website, of the inability to process claims with his insurance company or to receive loans. “So we’re taking it to you, our friends: please help us rebuild!”

Fort Defiance is selling “Buy Now Drink Later” junk bonds, gift certificates at twice their value to raise money to rebuild.

“You give us $20, we send you $10 in gift certificates. You send us $100, we send you $50 in gift certificates. It’s a terrible deal for you,” their sales pitch goes, “but we really need the money!”

The Good Fork humbly opened its doors nearly seven years ago, serving eclectic comfort food in a cozy dining room hand built by my husband and partner, Ben Schneider.  Since then, we’ve created many great memories for our loyal patrons, neighbors, friends and family ,” Sohui Kim wrote on their GoFundMe.com page. The devastation to their restaurant was immense, but  she writes “Ben and I, along with the rest of the Good Fork staff, past and present, are committed to rebuilding and reopening. We reach out to you for your help in this endeavor. ”

Sunny’s reports on their site that they were badly damaged and have been unable to reopen. They have been pumping, cleaning and trying to restore order since the day after the storm. “While we have had a ton of volunteers (thank you all) and have made much progress with the clean out, Sunny’s is still in need of major fixes. We have strted a Kickstarter campaign to help raise the money needed to get back up and running. We will be back better than ever.”

Their Success… Post-Hurricane Sandy, Red Hook, Brooklyn restaurants have grouped together for events, sought creative funding, and turned to their patrons and fans for help. They’ve used their websites, local facebook, twitter, and other social media to spread the word.

What We Learned…Tapping into resources will work for some, but the things that have made you successful — your innovation, your customers, and your community — these ultimately will be where you’ll profit in times of need.

Take Aways…Focus on your community, communicate your needs and keep in touch with them to let them know what’s going on and how they can help.

Visit their funding efforts:

Rebuilding The Good Fork

Fort Defiance is selling clever Junk Bonds

Sunny’s is raising funds on Kickstarter

Baked Sends Queries to Restore Red Hook

 

DEPANNUER: MARKET & SPECIALTY GOODS ENTERPRISE

242 Wythe Avenue, Brooklyn, NY 11211 (Williamsburg) • 347.227.8424

Depanneur

Depanneur

Their Success… Depanneur is a market that has taken the time in getting to know the neighborhood they serve, they have even made tipping fun.  Just near the cashier, they have two tip jars of competing superheroes of the day, which allows the consumer to choose.  Depanneur does not have a large space, yet they have been able to stock the shelves and the cases with enough specialty goods and necessities for the local crowd.   Their product is mainly sourced locally and that is what the Williamsburg crowd seeks.  Products include Mast Brothers Chocolate, Mclure’s Chips and produce from Satur Farms.   They are the local go to market.   They have your staples to prepare a tasty salad, whip up a great pasta dish and if you are too lazy too cook, you can pick up an assortment of cheeses, charcuterie, made to order sandwiches and soups.  Any good market in Williamsburg needs to serve up a good cup of Joe and they do so with Intelligentsia Coffee.

What We Learned… Understanding the space you are in and how to maximize product selection.

Take Aways… Conceptualizing a business calls for a focus on the products you want to serve, the community you are serving and in maximizing the space that will allow your business to showcase and sell the products best.

88 ORCHARD: COFFEE & WINE CAFE ENTERPRISE

88 Orchard Street, New York, NY 10003 (Lower East Side) • 212.228.8880

88 Orchard

88 Orchard

Their Success… Can a cafe offer it all?  88 Orchard succeeds in combining sustainability across all elements.  They feature organic sustainable coffee, locally sourced pastries and bread, wine and beer selections and on site preparation of sandwiches, salads and cheeses.  They prominently feature their purveyors such as Amy’s Bread, Balthazar Bakery, Irving Farm Coffee Roasters and Saxelby’s Cheese.  This is more than your typical cafe– this is a neighborhhood joint that you too wish you had just outside your door.  In addition to the welcoming environment upstairs, there is an intimate dining area downstairs.  Their design is mainly reclaimed materials and on a monthly basis they featuring a rotating showcase of art from local artists.  This cafe has built a community like culture and makes this operation one to follow.

What We Learned… Sustainability is good for business and good for building a community around your business.  This cafe does it all in offering in serving their community all day with a menu from breakfast to night.

Take Aways… Understanding the the community you serve is value added to your business and to your guests.