Kokonas’ New Reservations System

Nick Kokonas, from Next, The Aviary, and Chicago’s Alinea, announced today that his restaurant ticketing company has progressed forward to challenge the status quo of online reservations. According to Kokonas, the new company called Tock, has raised “several million dollars on a tens of millions valuation.” Big name investors include Dick Costolo of Twitter, Kimbal Musk, Jason Fried, Marc Benioff, Scott Hansma, Ming Tsai and Melman Family (of Lettuce Entertain You and original investors in OpenTable). Thomas Keller of the French Laundry is also on board as an investor, advisor and board member.

Keller will be incorporating Tock at both the French Laundry and Per Se this coming spring 2015. Keller explains that Tock is a reservations system that will improve guest experience at his establishments. Keller explains that,“Right now when you call for a reservation at 10 a.m., 90 percent of the time you’ll get a busy signalThen the majority of our guests who get through get the response of ‘Sorry we’re booked.’ Now they are disappointed they didn’t get a reservations. This affords certainly more transparency and more opportunity to get a reservation without the frustration of calling and getting a busy signal. We’re increasing the quality of experience for our guests.”

Kookiness worked on creating a solution that has custom featured such as the ability to exchange tickets a certain number od says out and a wait-list for last-minute bookings. Kokonas explains that while each establishment can customize as they see fit, “Not all features will apply to every restaurant, but they can pick and use the features they need. So some may want a wait list while others will not.”

To read more about the new reservations system by Nick Kokonas and the restaurants that are hopping on board as clients or investors, click here

Preorder Apps to Boost Efficiency

Beginning this December,  150 Starbucks shops in the Portland, Oregon area will have the opportunity to test a new preorder app to avoid the daunting morning coffee lines. Linda Mills, spokeswoman for Starbucks,  states that upon arrival the beverage will be sitting at the counter, and “If we need to remake your beverage to make sure it’s the right temperature, we’ll gladly do it.” Starbucks is not the only chain to incorporate preorder apps, large food-chains such as Pizza Hut, Domino’s Pizza, Taco Bell, Dunkin’ Donuts and McDonald’s are also in the development phase of testing these sort of new apps.

The startup OrderAhead from San Francisco are assembling merchant networks and they work by acquiring a 5-10% cut of each transaction. Jeffrey Byun, former derivatives trader and founder of OrderAhead, states that “OrderAhead addresses latent demand. We’re enabling behavior that was not possible before.” The mobile-payment startup Square is also releasing a preorder all for restaurants in San Francisco and New York. Richard Crone, researcher at Crone Consulting, believes that in the next couple years every quick-service enterprise should have a mobile express lane in order to have a chance at staying in the business.

Different chains will be rolling out their apps at different times and in different ways, whether the app gives an estimate duration until the order will be complete, or if there will be a separate line in store for mobile ordering pick up. Mills believes that while baristas will be challenged to work in the mobile orders into their routine,“the hardest part is just customer awareness, just getting them used to a different behavior and a different routine.” To read more about the different nuances in preorder app rollout and development and how they will help increase efficiency in stores, click here