Organic Food Boom in Retail

According to the Organic Trade Association, the growth in sales of organic products in the U.S. has rebounded compared to the slow to 4.6% in 2009. In 2013 sales rose 11.5 percent to $35 billion. Organic food (and nonfood) products used to be sold primarily in specialty natural shops until Whole Foods Market essentially took over the market. Mainstream consumers discovered natural food products and chains such as Costco, Kroger and Safeway jumped on board. The sales of organic products at Costco doubled in two years to roughly $3 billion.

The organic/natural food industry is now preparing for the U.S.’s largest grocer to expand its organic food selection. Yes, Wal-Mart will be promising not only to expand the selection of organic products but to sell them at the same prices as nonorganic food. Typically organic food costs at least 25% more than regular food products, so Wal-Mart’s plan is to use Wild Oats as it’s main supplier. Wild Oats was bought from Whole Foods by Anthony Zolezzi and Tim Luberski. Soles states that his goal was “to democratize organic to the masses,” and now Wal-Mart accounts for more than 90 percent of Wild Oats’ business.

To read more about the boom in organic foods in retail in the U.S., click here

Starbucks Brings Back Seasonal Favorite

Starbucks guests took to social media, wrote letter and made phone calls demanding to get their seasonal eggnog latte back on the menu. The eggnog latte had been on the menu since 1986, and in a move to simplify the ever expanding menu, Starbucks dropped it from their seasonal offerings. After the customer outcry, Starbucks spokeswoman Linda Mills stated, “We made a mistake, we are very sorry.” According to Mills, Starbucks is aiming to have the eggnog latte back in stores by November 17th. The holiday season is Starbuck’s most profitable time of the year, so it is no wonder they are rapidly tending to the customer complaints.

The eggnog latte had already been re-introduced November 1st in the Pacific Northwest because it has always been a regional favorite, the problem now according to Mills, will come if Starbucks can’t get enough eggnog from suppliers in time. What is impressive in this situation is Starbuck’s rapid response and solution to customer complaints. This was also the case in Spring last year when the company began to sell lemon cake and pumpkin bread in miniature loaf form rather than the usual slices; customers complained and it was switched back. The importance of pleasing the guest for operators in the era of social media is absolutely critical.

To read more about Starbuck’s rapid response to their customers, click here