Enterprise Insight:
GUEST SERVICE
What does delivering great guest service mean? When we walk into an enterprise we are immediately taken by the smells, the sounds, the decor and then… We have our first interaction with a team member of the enterprise. During these initial first few moments, we have already defined whether or not this “feels good”. Delivering great guest service is defined as the empathy of the team members. Do they hear you, are they aware of what you want and better yet, have they enhanced your experience by sharing with you additional information about the company and the products they sell? This feel good experience determines whether or not we will go back to an enterprise.
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https://paigepapers.com/2011/08/26/enterpriseinsightguestservice/
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