Turning Card Punches and Loyalty Into Regular Customers

A recent Technomic study indicates loyalty programs are frequently an unused resource for businesses looking to turn customers into regulars.

58 percent of loyalty-club members say they base their dining decisions on where they have a membership and 96 percent say they’ve dined at a restaurant where they have a membership in the past six months, according to Technomic’s survey.

“We’ve come a long way since the 10th-meal-is-free punch cards,” says Darren Tristano, executive vice president at Technomic. “Consumers are now receiving rewards via email, apps, social media and on their smartphones. As mobile marketing continues to evolve, so will loyalty marketing. Its direction may be unclear, but the need to recognize and thank loyal customers will always be there.”

Continue reading here.

Food Trucks Have Paved the Way For Scooters In $1.5 Billion Industry

Scooters are the new “it” mobile vending, according to an article today in Bloomberg Business Week.

The article focuses on Howard Leonhardt, who recently began Food Trikes & Scooters to sell food trikes and scooters for a fraction of the price it costs to launch a truck.

Pastai Opens Artisan Pasta Bar Today in Chelsea

Pastai has opened an artisan pasta bar, with gleaming retail, in Chelsea today. All of the pasta is produced on site, including gluten-free options which are produced and kept away from wheat.

 

 

TechSpeak for Entrepreneurs: Boot Camp May 4 & 5

Are you undertaking a project that involves significant technology? With TechSpeak, you can learn the right processes, language, and and how to hire the right people in an upcoming 2-day workshop in NYC. Note: if you refer four people, your ticket is free.

New Amsterdam Market Garners Continued Support at City Hall

Hundreds of people packed into City Hall yesterday afternoon for a chance to talk about the massive redevelopment of Pier 17. Many supporters of the New Amsterdam Market were present to discuss the lack of plans for the Fulton Fish Market.

Plans are in place to gut the next-door shopping mall and replace it with a glassed-in mall structure. There is a proposal to the city from the developer with plans for the Fulton Fish Market.

Supporters of the New Amsterdam Market are many, and speaking out. Marc Bittman published a powerful editorial in the NYT this week, and  the market produced a compelling video full of our city’s chefs speaking up in favor of the market, urging people to sign the petition to make the market a permanent institution.

 

 

Seeking a Job, Seeking Candidates? Cleaning Up One’s Online Presence: A How-To from Hourly

Whether you’re looking for a job or candidate, or might like to do some housekeeping yourself, this article and tips from Hourly.com will lead your online persona to a washed – clean state, or see that it is already through some of their suggestions, like checking Reppler to search your slate for you.

Lobel’s, 5th Generation Meat Shop, to Open New Location On Monday

Lobel’s, the storied high-end butcher on the Upper East Side, is opening a new location on 3rd and 61st Street, Lobel’s Kitchen. Prepared food is the focus here, cuts of meat, cheese, and smoked fish will be sold alongside brisket, short ribs, rotisserie chicken, ducks, suckling pig and barbecue. Tables for in-house dining are available. Opening Monday, 3/18 at 1030 Third Avenue (61st Street), (212) 317-0200, lobelskitchen.com.

Lessons from Culintro’s “Reinventing Yourself & Finding Success” Event

At Culintro’s “Reinventing Yourself & Finding Success” event last night, we heard from panelists Georgette Farkas, Alex Stupak, Daniel Holzman and Michael Chernow, who shared an excellent piece of advice we think all aspiring enterprise-owners should hear: having a business plan is the foundation for success, but passion for the concept is what will bring it to life.

A business plan will help you refine your concept and see clearly what you need to make your enterprise viable.  Your belief in the enterprise will help you stay focused and enthused through opening day and beyond.

Investors Hot on Brooklyn Blue Apron, Kitchensurfing, Underground Eats

Brooklyn startups are continuing to attract serious investor interest by directly connecting eaters to meals and chefs online.

“I think technology has been kind of late to come to food,” said Adam Sirois, of Dumbo-based Underground Eats, tells Crain’s New York Business. “It’s one of the last major categories that developers and coders are starting to explore.”

Crain’s details three which have been garnering much attention:

• Blue Apron

Williamsburg-based Blue Apron announced a $3 million Series A funding round in February, with investors including First Round Capital, Bessemer Venture Partners and Dave Tisch, who manages early-stage investment fund BoxGroup.

Blue Apron delivers prepackaged kits containing the ingredients needed to prepare a gourmet meal. The idea is partly to make ingredient shopping more efficient—no more ending up with too much leftover parsley—but also to introduce at-home cooks to unique recipes and hard-to-find ingredients, said CEO and co-founder Matt Salzberg.

“That’s an important part of our product,” Mr. Salzberg said. “It’s an experience, not just a convenience.”

• Kitchensurfing

Gowanus-based Kitchensurfing raised $1 million late in 2012 and this year expanded from New York City and Berlin into Boston.

Kitchensurfing brings chefs directly into subscribers’ kitchens. Customers can purchase catered meals starting at about $20 per person or place their own requests and receive proposals from Kitchensurfing chefs. After chef and customer agree on a plan, the chef shows up with the ingredients, then cooks and cleans up.

CEO and co-founder Chris Muscarella, a tech and food industry vet, says he sees two trends in food. Restaurants are trying to put diners closer to the chef via open kitchen designs and special events. “Kitchensurfing takes that to its utmost extreme,” Mr. Muscarella said.

The second trend is based on convenience. Customers are looking for one-click, online access to food delivery. But a bespoke dining experience can actually be facilitated surprisingly quickly, Mr. Muscarella said. In some cases, meals have been arranged in as little as a day.

• Underground Eats

Mr. Sirois’ Underground Eats, which has four employees, opted to forgo outside funding after meeting with early-stage investors last year, he said. However, the company exceeded 20,000 subscribers in January, roughly one year after launching. It plans to double its small staff over the next year.

Brooklyn seems to be the heart of the growing tech-food scene. The city’s Food+Tech Meetup group—which started in Brooklyn—has more than 800 members and hosts regular discussions running the gamut from e-commerce to sustainability.

“I think it’s the fact that in Brooklyn you’re surrounded by food thinking,” said Elizabeth McVay Greene, a founder of the Food+Tech Meetup as well as Plovgh, which allows consumers to buy produce directly from nearby farms. “And there are also the technologists and designers who can, in 48 hours, put an app together.”

That being said, the food space is complex, and industry experience outside the traditional tech space is invaluable, said Ms. Greene.

“I see a lot of people building restaurant apps and websites for agriculture, but you can’t just build an Etsy for food,” she said. “I’ve seen a lot of companies come and go.”

The fundamental problem with scaling up a high-end food-based business is the artisanal nature of food. If you build a food operation on the scale of Costco, it tastes like food from Costco.

On the other hand, meeting that challenge is easier in the tight confines of New York City.

“Food in New York City is kind of the ultimate pursuit,” Ms. Greene said. “It’s the coolest thing you can do, and now technology is right up there with it. So the combination is appealing.”

Fairway Markets to Present IPO in April

Fairway Market, fresh of the heels with its rebound from Hurricane Sandy, will present a $200 Million IPO to investors in April. Crain’s New York has the full story.