An interview with Ronald M. Shaich of Panera Bread

Ronald M. Shaich of Panera Bread says good companies flex two kinds of muscles — a delivery muscle to accomplish its work, and the discovery muscle of innovation in a recent interview with The New York Times. Mr. Shaich discusses how he’s able to maintain the company culture in light of growth and expansion by providing examples. He has a great insight on the food business which can be useful to any entrepreneur or small business owner.
What lessons would you take from this interview for your food enterprise?